Refunds & Cancellations

Last Updated: 9/25/2026

1. Cancellations

You may cancel your Exovon Pro or Enterprise subscription at any time through your Billing Dashboard. Upon cancellation, your subscription will be downgraded to the Free Tier immediately, and your usage limits (bandwidth, build queues) will be instantly adjusted.

2. Refund Policy

Due to the nature of our cloud infrastructure and automated provisioning of server resources, **we do not offer refunds** for any subscription fees once they have been processed.

  • All subscription payments (monthly or annual) are final and non-refundable.
  • If you cancel your subscription early, you will not receive a prorated refund for the remainder of the billing cycle.
  • We recommend utilizing our Free Tier to evaluate our services before upgrading to a paid plan.

3. Payment Failures

If a payment for your subscription fails or is charged back, your account will automatically be downgraded to the Free Tier. Any projects exceeding Free Tier quotas may be suspended until the outstanding balance is resolved.

4. Exception Requests & SLA Credits

Exceptions to our no-refund policy are evaluated on a strict case-by-case basis (e.g., duplicate charges caused by system errors). If you believe you have been charged in error, please contact our support team at support@exovon.in within 7 days of the charge.

Custom Plan SLA Credits: For enterprise and heavy workload accounts with an active Custom Plan SLA agreement, if edge network uptime falls below the agreed service level target in a given billing cycle, accounts may request SLA credits. SLA credits are capped at a maximum of 50% of the affected monthly subscription fee, will be applied exclusively to future billing cycles, and cannot be exchanged for cash refunds.

5. Chargeback Policy

We operate a zero-tolerance policy for fraudulent chargebacks. If a chargeback or payment dispute is initiated with your credit card provider or bank without first contacting our support team to resolve the issue:

  • Your account and all associated projects will be immediately suspended.
  • We reserve the right to dispute the chargeback by providing the bank with proof of service (e.g., deployment logs, API usage metrics).
  • Accounts suspended due to a chargeback may only be reinstated after the dispute is resolved and a reinstatement fee is paid.